Capture Real Estate, S.L. is regulated by RICS (Regulated by RICS, registration no. 881126). In line with RICS rules, we operate this procedure to handle any complaint about our services promptly and fairly.
1. How to make a complaint
Please send your complaint in writing to info@capture.re or by post to Capture Real Estate, S.L., Paseo de la Castellana 200, 28046 Madrid (Spain). Include your name and contact details, the service or transaction concerned, the facts and what you are asking for.
2. What we will do
- We will acknowledge your complaint in writing within 7 days.
- A partner who has not been involved in the matter will review it.
- We will send you a reasoned written response within 28 days of our acknowledgement. If we need more time, we will explain why and give you a new date.
3. If you are not satisfied with our response
If you remain dissatisfied, you may refer the matter to the RICS-approved alternative dispute resolution body that applies:
- Spain: Spanish Court of Arbitration of the Spanish Chamber of Commerce. C/ Ribera del Loira, 12, 28042 Madrid · +34 91 590 69 00 · camara.es
- Portugal: Commercial Arbitration Centre of the Portuguese Chamber of Commerce and Industry. Rua das Portas de Santo Antão, 89, 1169-022 Lisbon · +351 213 224 053 · centrodearbitragem.pt
4. Complaints log
We record every complaint we receive and how it was resolved, in accordance with RICS rules.